Do you have physical stores?

Yes, in Durbanvile (32 Oxford Street) and Jeffreys Bay (Jbay Surf Village, 1 Da Gama Rd)

Order online at www.thehipshop.co.za or contact Deidre at 072 191 6217

We have a 14-day refund/exchange policy. Items returned must be unworn with tags still in place.

How do I find my size?

Please refer to the size chart or last picture to determine your correct size. Order your normal SA size unless we stipulate differently.

Courier Partners 2024

Courier partners used for shipping:
For your convenience, we primarily use The Courier Guy for our delivery needs. Occasionally, we may also utilize Pudo services. All deliveries are made directly to your door unless alternative arrangements have been agreed upon. Please note that deliveries are conducted only on working days and are not available on weekends.

Courier charges:
For orders under R1500, a courier fee of R95 will be added at checkout. For orders over R1500, you will enjoy free shipping!

If you wish to return an item, please note that you will be responsible for the courier fee to return the item to us. Alternatively, we offer collection services at a fee of R110, which must be arranged with us in advance.

Please be aware that if you are returning your order for a refund, the original R95 courier fee will not be refunded. However, if you are exchanging an item, we will cover the shipping costs for the replacement garment.

Delivery of orders:
We kindly ask all clients to monitor the tracking information provided for their orders to ensure someone is available at the delivery address and reachable by phone. If delivery is unsuccessful, it is the client's responsibility to contact the courier directly to arrange a convenient re-delivery. Please make sure to liaise with the courier promptly to avoid any further delays.

Timeframe of deliveries:
We strive to deliver your order as swiftly as possible. Once dispatched, delivery typically takes 2-3 business days, with regional areas requiring up to 4-5 business days. We process and prepare shipments five days a week during business hours. Orders placed before 1 PM, Monday to Friday, are shipped on the same day. Please note that packages are not shipped or delivered on weekends or local public holidays, and delivery times may be affected by public holidays.

Need assistance/advise:
If you’re unsure how to navigate our online store or don’t feel confident placing your order, we’re here to help! Feel free to contact us on WhatsApp at 072 191 6217 or email us at info@thehipshop.co.za. We’ll be more than happy to assist you with a manual order!