Refunds & Exchanges

We have a 14-day exchange/refund policy.

Items returned must be unworn with tags still in place.

However - no returns on sale items are allowed.

For exchanges:

Please log your return here: https://thehipshopsa.returnscenter.com/ and let us know the details of your return (sizes, styles etc.).

Please note the return courier fees are for the shoppers account to return the item back to us.

Your replacement garments will be send out upon successful return of your original order and quality checked.

Should your requested item be unavailable at this time - we will issue you with a store credit or full refund, which can be redeemed with future purchases, once we have received your returned item/s. 

For refunds:

Please log your return here: https://thehipshopsa.returnscenter.com/ and let us know the details of your return (sizes, styles etc.).

The return courier fees are for the shoppers account to return the item back to us. We do offer courier collection on your behalf at a R110 fee. 

Any shipping fees added to your original order will not be refunded - only the value of the garments returned. 

We will refund your order to the original payment method used at the time of your purchase. 

If you have chosen a Bank Deposit as your payment method please inform us of your banking details. An EFT payment will be made to your account after we have received your returned item/s.

Credit card/Debit card (Visa or Mastercard), through the Payfast portal.	up to 10 business days to reflect
Zapper	2-5 business days
Auto EFT	2-3 business days
Manual EFT	EFT Payments made to another FNB/RMB Private Bank account may take up to 12 hours to clear and EFT Payments made to other Banks can take 2 business days to clear, if successful.
Payflex	2-5 business days

Please feel free to contact us with any exchange queries you might have (sizes, styles etc.)

Please send us an email to info@thehipshop.co.za or WhatsApp us at 072 191 6217 to inform us of your exchange/refund.

Include your name and details (Order No.) in the returning parcel as below.

The Hip Shop

1 Da Gama Road

Jeffrey’s Bay

6330

042 293 4078

Reference #Order number & Name Surname

  

As a courtesy to our clients – we offer to arrange courier collection for your return item at a cost of R110.

Please confirm if the pickup address is the same as delivery and during what time would be most convenient for you. Contact us on WhatsApp 072 191 6217 or email info@thehipshop.co.za

Alternatively, you are more than welcome to use your courier or PostNet. 

 

We do our best to ensure that the products we deliver to you are of a high quality and without defects. 

What is a defect? A defect is a material imperfection of a product or any characteristic of a product, which makes the product less acceptable than expected.

If you have received a product which turns out to be defective, please notify us as soon as reasonably possible after you become aware of the defect.

You can do so by logging a return on the online here: https://thehipshopsa.returnscenter.com/

We will arrange to collect the product from you at no charge.

Once we have inspected the product and validated your return, we will, at your choice, replace the product (if such replacement is possible) or refund you the price of the product in full.