Refunds & Exchanges


We have a 14-day refund/exchange policy.

Items returned must be unworn with tags still in place.

However - no returns on sale items are allowed.

For exchanges:

Please log your return here: and let us know the details of your return (sizes, styles etc.).

*Please take note of the shipping fee’s

Should your requested item be unavailable at this time - we will issue you with a store credit, which can be redeemed with future purchases, once we have received your returned item/s. 

For refunds:

We will refund your order to the original payment method used at the time of your purchase. 

If you have chosen a Bank Deposit as your payment method please inform us of your banking details. An EFT payment will be made to your account after we have received your returned item/s.

Credit card/Debit card

(Visa or Mastercard), through the Payfast portal.

up to 10 business days to reflect
2-5 business days
Auto EFT 
2-3 business days
Manual EFT
EFT Payments made to another FNB/RMB Private Bank account may take up to 12 hours to clear and EFT Payments made to other Banks can take 2 business days to clear, if successful.
2-5 business days

Please feel free to contact us with any exchange queries you might have (sizes, styles etc.)


Return instructions:

Please send us an email to or WhatsApp us at 072 191 6217 to inform us of your exchange/refund.
Include your name and details (Order No.) in the returning parcel as below.
Our return delivery address is:

The Hip Shop

1 Da Gama Road

Jeffrey’s Bay


042 293 4078

Reference #Order number & Name Surname


Who pays for the shipping when I return/exchange an item?

As a courtesy to our clients – we offer to arrange courier collection for your return item at a cost of R110.

Please confirm if the pickup address is the same as delivery and during what time would be most convenient for you. Contact us on WhatsApp 072 191 6217 or email

Alternatively, you are more than welcome to use your courier or PostNet. 


My item is defective

We do our best to ensure that the products we deliver to you are of a high quality and without defects. 

What is a defect? A defect is a material imperfection of a product or any characteristic of a product, which makes the product less acceptable than expected.

If you have received a product which turns out to be defective, please notify us as soon as reasonably possible after you become aware of the defect.

You can do so by logging a return on the online here:

We will arrange to collect the product from you at no charge.

Once we have inspected the product and validated your return, we will, at your choice, replace the product (if such replacement is possible) or refund you the price of the product in full.