Refunds & Exchanges

Returns
We have a 14-day refund/exchange policy.
Items returned must be unworn with tags still in place.
For refunds, an EFT will be made to your account after we have received your returned item/s.
For exchanges, we will issue you with store credits, which can be redeemed with future purchases, once we have received your returned item/s. Please feel free to contact us with any exchange queries you might have (sizes, styles etc.)

Return instructions:
Please send us an email to info@thehipshop.co.za or WhatsApp us at 072 191 6217 to inform us of your exchange/refund.
Include your Name and Details in the returning parcel.
Our return delivery address is:
Jeffreys Bay (Head Office)
1 Da Gama Road
JBay Surf Village
Jeffreys Bay
6330

Who pays for the shipping when I return/exchange an item?
You are liable to cover shipping costs for any returns/exchanges. 

My item is defective
We are truly sorry that you’ve received a faulty item.
Please send us an email to info@thehipshop.co.za or WhatsApp us at 082 897 2130 to notify us. 
We will refund you for the item as well as return shipping costs.